Health & Safety at the Eastman Museum
Last Updated: January26, 2023
For information on hours and admission, click here.
For information about attending film screenings at the Dryden Theatre, click here.
We are excited to welcome you back to the Eastman Museum! In order to ensure all our guests have a safe and enjoyable experience, we continue to monitor guidance from the CDC, New York State Department of Health, and Monroe County Health Department and make operational decisions and adjustments as necessary.
Contents:
Vaccinations, Masks & Your Health
Ticketing
Changes in Experience
Accessibility
Research Appointments
Frequently Asked Questions
Masks & Your Health
- For the Eastman Museum & Dryden Theatre: Vaccinations are not required for the historic mansion, galleries, and gardens.
- Masks are encouraged for museum visitors.
- By purchasing a ticket, you are affirming that on the day of your visit you will do a self-health check, confirming that you are not exhibiting symptoms of COVID-19.
- Social distancing is highly encouraged for all visitors.
- Presenters will not be masked when they are at the podium.
Ticketing
- Advance tickets are recommended and may be purchased online at eastman.org/tickets.
- During the ticket reservation process, guests will be advised that on the day of their visit that entry will be permitted only if:
- No one in the party feels ill, no one has had any symptoms as recognized by the CDC in the past 14 days, and no one has been in close contact with anyone who has tested positive for COVID-19.
- Members do not need to purchase advance tickets; new members who have not yet received their cards can check in without them at the Lipson Welcome Center.
Accessibility
- The elevator in the mansion will be operated by museum staff exclusively for those unable to use the stairs.
- A limited number of wheelchairs are available by request only, with staff sanitizing the chairs before and after use.
- For more information, visit eastman.org/accessibility-museum.
Research Appointments
Researchers and the public may access the collections on-site by making an appointment with the respective department(s). The library and all study centers and archives are accessible by appointment only. Click here for hours and contact information.
Please note: The Department of Photography is open for individual researchers by appointment only.The Department of Photography is currently not accepting class visits. We will reevaluate accommodating class visits in summer 2023. To plan a future visit, contact photostudycenter@
Frequently Asked Questions
- Will you require masks for fully vaccinated visitors?
- No, mask are no longer required for visitors, regardless of vaccination status, when inside the museum; however, they are encouraged.
- Is proof of vaccination required?
- Proof of vaccination is not required at the museum or for events in the Dryden Theatre. Please see the Dryden Theatre’s Health & Safety page for more information.
- Will temperature readings be taken at admissions?
- No; however, we ask that you conduct your own self-health assessment to determine if you have a temperature.
- When should I purchase my admission ticket?
- We suggest purchasing tickets in advance to ensure a contactless experience.
- Do members need to reserve tickets in advance?
- No; museum members need only present their membership card at the Lipson Welcome Center. If you do not have your card, our staff can look it up for you.
- Can I purchase tickets in person?
- Yes, you can purchase tickets on-site; however, we recommend buying them in advance online to reduce contact.
- Will you accept cash?
- Electronic forms of payment help reduce touch points, but we will accept all forms of payment.
- Are you allowing tour buses right now?
- Tour buses are permitted; however, groups will need to self-guide.
- Will I be able to take a guided tour of the Museum?
- For now, all tours will be self-guided. We suggest you bring a tablet or smartphone to access the mobile tour at eastman.oncell.com.
- Are the research and study centers open?
- Most research and study centers are open by appointment; however, the Department of Photography is closed through 2022. Contact individual study centers to make plans for research at eastman.org/research-appointments.
- Will Open Face at the Eastman Museum be open?
- Yes, the museum eatery (Open Face at Eastman Museum) is now open.
- Eatery guests are encouraged to wear masks; however, may remove them while sitting.
- All tables and chairs are sanitized after each use.
- We ask all customers to leave their items at the table when they are finished dining; we will clear the tables and sanitize after each use.
- Yes, the museum eatery (Open Face at Eastman Museum) is now open.
- Will the Museum Shop be open?
- Yes, the Museum Shop is now fully open.
- Will you have any interactive displays?
- Interactive displays are limited.
- Many of the interactives can be accessed via your tablet or smartphone at eastman.oncell.com.
- Will the Discovery Room and walk-in camera obscura be open?
- The Discovery Room is open and has limited activities available.
- The walk-in camera obscura is no open.
- Visit eastman.org/kids for printable activities, video tutorials, and more activities you can enjoy at home.