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Planning a visit? Masks are required for all visitors regardless of vaccination status.

As of Tuesday, September 28, for all programs and screenings in the Dryden Theatre, patrons must show proof of vaccination and wear masks. Learn about our updated health & safety procedures

Health & Safety at the Eastman Museum

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Last Updated: Tuesday, September 21, 2021

For information on hours and admission, click here.

For information about attending film screenings at the Dryden Theatre, click here.

We are excited to welcome you back to the Eastman Museum! In order to ensure all our guests have a safe and enjoyable experience, we we continue to monitor guidance from the CDC, New York State Department of Heath, and Monroe County Health Department and make operational decisions and adjustments as necessary.

Contents:
Vaccinations, Masks & Your Health
Ticketing
Changes in Experience
Accessibility
Research Appointments
Frequently Asked Questions

 

Masks & Your Health

  • COVID-19 vaccinations are required for all film screenings and programs in the Dryden Theatre beginning on Tuesday, September 28 for patrons 12 years and older.
    • Proof of vaccination and ID will be required.
    • Acceptable proof includes:
      • Vaccination cards, including copies or photographs of documentation
      • Excelsior Pass
      • Other government issued immunization records that prove COVID-19 vaccination status
    • Please note, festival and partner screenings may have different guidelines, please see the individual listing for details.
  • Vaccinations are not required for general museum visits or for programs in spaces other than the Dryden.
  • Masks are required for all visitors, regardless of vaccination status (including children 3 and over); please bring a mask for each member of your party. 
    • Masks are required for unvaccinated visitors outdoors on museum grounds.
    • If you are unable or unwilling to wear a mask, we ask you come at a later date when masks are not required. 
  • By purchasing a ticket, you are affirming that on the day of your visit you will do a self-health check, confirming that you are not exhibiting symptoms of COVID-19.
  • Social distancing is required for all visitors.

Mask & Health FAQ

Ticketing

  • Advance tickets are recommended and may be purchased online at eastman.org/tickets.
  • During the ticket reservation process, guests will be advised that on the day of their visit that entry will be permitted only if:
    • No one in the party feels ill, no one has had any symptoms as recognized by the CDC in the past 14 days, and no one has been in close contact with anyone who has tested positive for COVID-19.
  • Members do not need to purchase advance tickets; new members who have not yet received their cards can check in without them at the Lipson Welcome Center.
  • Need help? See our instructions on how to purchase tickets:

Accessibility

Research Appointments

Our collection research and study centers, and the Richard and Ronay Menschel Library, are temporarily closed to the public. You are welcome to contact each study center to plan a future visit: 

Frequently Asked Questions

Mask & Health FAQ

  • Will you require masks for fully vaccinated visitors? 
    • Yes; based on current recommendations from Monroe County, we are requiring all visitors to wear masks indoors. 
    • Vaccinated visitors are not required to wear masks while in the gardens and on museum grounds. 
  • Will you require masks for unvaccinated visitors? 
    • Yes, we will require that masks be worn by all guests over 3 years old who are not fully vaccinated both indoors and outdoors.
  • Will the museum provide masks if I don’t have my own? 
    • We ask that you please bring your own mask when you visit the museum.
  • What if I don’t want to/can’t wear a mask? 
    • If you are not able to wear a mask for medical or health reasons, we ask that you come to the museum at a later date.
  • Do I need to wear a mask while on the grounds or in the gardens?
    • Vaccinated visitors do not need to wear masks.
    • Unvaccinated visitors are required to wear masks outdoors on museum grounds.
  • Will temperature readings be taken at admissions? 
    • No; however, we ask that you conduct your own self-health assessment to determine if you have a temperature.

Ticketing & Admissions FAQ

  • When should I purchase my admission ticket?
    • We suggest purchasing tickets in advance to ensure a contactless experience.
  • Do members need to reserve tickets in advance?
    • No; museum members need only present their membership card at the Lipson Welcome Center. If you do not have your card, our staff can look it up for you.
  • Can I purchase tickets in person? 
    • Yes, you can purchase tickets onsite however we recommend buying them in advance online to reduce contact.
  • Will you accept cash? 
    • Electronic forms of payment help reduce touch points, but we will accept all forms of payment. 
  • Are you allowing tour buses right now? 
    • We are not allowing tour buses right now. 
  • Will I be able to take a guided tour of the Museum? 
    • For now, all tours will be self-guided. We suggest you bring a tablet or smartphone to access the mobile tour at eastman.oncell.com.

Space Changes & Getting Around FAQ

  • Are the research and study centers open?
  • Will your cafe be open? 
    • Yes, the museum cafe (Open Face at Eastman Museum) is now open. 
      • Cafe guests may remove their masks while sitting. 
      • All tables and chairs are sanitized after each use.
      • We ask all customers to leave their items at the table when they are finished dining; we will clear the tables and sanitize after each use.
  • Will the Museum Shop be open? 
    • Yes, the Museum Shop is now fully open.
  • Will you have any interactive displays? 
    • Interactive displays are limited.
    • Many of the interactives can be accessed via your tablet or smartphone at eastman.oncell.com.
  • Will the Discovery Room and walk-in camera obscura be open?
    • The Discovery Room is open and has limited activities available. 
    • The walk-in camera obscura is currently closed. 
    • Visit eastman.org/kids for printable activities, video tutorials, and more activities you can enjoy at home.