fbpx Health & Safety at the Dryden Theatre | George Eastman Museum

Planning a visit? Advance tickets required for nonmembers.

The museum is open; however, capacities are limited. Learn more about our new health & safety procedures.

Health & Safety at the Dryden Theatre

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Seven adults wearing face masks sit spaced apart in theater seats

The Dryden Theatre is now open. For information on film screenings, click here.

We are excited to welcome you back to the Dryden Theatre! In order to ensure all our guests have a safe and enjoyable experience, we have introduced some new guidelines and measures that prioritize the health of patrons and staff.

We continue to rely on guidance from the CDC, New York State Department of Health, and Monroe County Health Department to make operational decisions and adjustments as necessary. 

Questions? Please contact the box office at (585) 327-4839.

Contents:
Masks & Health
Ticketing
Changes in Experience
Accessibility
Frequently Asked Questions

 

Masks & Health

  • Masks are required for all individuals over two years old; please bring a mask for each member of your party.
    • Please note that no one will be allowed in the theater without a mask.
    • All patrons and staff members are required to wear masks covering nose and mouth the entire time they are inside the building.
    • If you are unable or unwilling to wear a mask, we ask you come at a later date when masks are not required. 
  • By purchasing a ticket, you are affirming that on the day of the film screening you will do a self-health check, confirming that you do not have any symptoms of COVID-19.
    • Please stay home if you or anyone in your party are exhibiting symptoms of COVID-19.
  • Social distancing will be in effect throughout the theater. We ask that you maintain proper social distance from other patrons and follow the instructions of our ushers and all posted signage, including floor markers and capacity limits.
  • The theater has a maximum capacity of 50 guests in order to ensure social distancing in the 500-seat theater.
    • Ushers will seat all patrons in order to meet social distancing guidelines. After the usher has seated you, please do not switch seats.
    • Once the film has begun, patrons are not allowed to enter the theater. (Patrons may exit and re-enter in order to visit the restroom but must return to their original seat.)

Mask & Health FAQ

Ticketing

  • Advance tickets are required. Members, nonmembers, and Take-10 passholders may purchase/reserve tickets online here.
  • During the ticket reservation process, guests will be advised that on the day of their visit that entry will be permitted only if:
    • No one in the party feels ill; no one in the party has had any symptoms as recognized by the CDC in the past 14 days; no one in the party has traveled to a virus hotspot; and no one in the party has been in close contact with anyone who has tested positive for COVID-19.
  • Pricing:
    • General Admission: $10
    • Museum Members: $7
    • Students and Children: $5
    • Free to SNAP/EBT cardholders and their families and to active-duty military and their families
  • Members and students will be asked to show member card or ID when they present their ticket.
  • Each screening will have a maximum capacity of 50 guests.

Ticketing FAQ

Changes in the Experience

  • Doors open at 6:45 p.m.
  • Ushers will guide patrons to seats to ensure social distancing between parties.
    Hand sanitizing stations are provided for visitor use throughout the lobby.
  • When possible, non-automatic doors and entryways are push only.
  • Patrons should follow posted signs and social distancing markers.
  • Introductions to films will take place as usual. 
  • The Museum Shop and Open Face café close at 5 p.m. and therefore will not be open before Dryden Theatre film screenings.

Accessibility

  • The Dryden Theatre can accommodate two patrons in wheelchairs at this time.
  • A hearing loop is available.
    • The patron must leave their ID in exchange for use of the hearing loop. 
    • These aids will be sanitized after each use. 
  • The accessible entrance to the Dryden Theatre is through the Eastman Museum’s main entrance at the Thomas Tischer Visitor Center, next to the Dryden Theatre main entrance.
  • For more information visit eastman.org/accessibility.

Frequently Asked Questions

Mask & Health FAQ

  • Will you require masks for visitors? 
    • Yes. According to the New York State executive order, face coverings must be worn in public. As a public location, we require that masks be worn by all patrons and staff when they’re on-site.
  • Can I take my mask off once I’m seated in the theater?
    • No. Patrons must keep their masks on throughout the screening.
  • Will the Dryden provide masks if I don’t have my own? 
    • No. We ask that you please bring your own mask when you visit the Dryden Theatre.
  • What if I don’t want to or can’t wear a mask? 
    • If you are not able to wear a mask for medical or health reasons, we ask that you come to the Dryden at a later date.
    • We also ask that at this time children under the age of 2 are not brought to the theater.
    • Individuals without masks, regardless of age or restrictions, will not be admitted to the Dryden Theatre.
  • Will temperature readings be taken? 
    • No; however, we ask that you conduct your own self-health assessment to determine if you have a fever or any other COVID-19 symptoms.
  • Will social distancing be managed by individual or by group? 
    • Social distancing will be by party (people you are attending with).

Cleaning Protocols FAQ

  • How will the Dryden Theatre be cleaned between screenings?
    • The entire auditorium will be sanitized by spray after each screening. Flat surfaces and frequently touched objects such as door handles will be sanitized with wipes after each screening.
  • New York State requires enhanced air filtration and ventilation; does the Dryden have these?
    • Yes, our ventilation and air filtration systems meet the current requirements set by New York State.

Ticketing FAQ

  • When should I purchase my ticket?
    • Advance tickets are required and can be purchased online up until showtime, pending availability.
  • Do museum members need to reserve tickets in advance?
    • Yes, because of capacity limits in the theater, members must purchase a ticket for a film screening in advance.
  • Can I purchase tickets in person? 
    • Yes, you may purchase tickets on-site; however, we strongly recommend buying them in advance online to reduce contact and as seating is limited. If available, tickets can be purchased at the box office before a screening.
  • Will you accept cash? 
    • We accept all forms of payment.
  • How do I use my Take-10 or free guest passes to the Dryden?
    • If you have a Take-10, you should still reserve your ticket online and select the Take-10 pass option. When you check in at the theater, present your Take-10 along with your tickets.  
    • If you have a pass, please call Dryden Box Office Manager Sheri Smith at (585) 327-4839 to reserve a ticket. When you check in at the theater, present your pass at the box office.
  • What if I typically receive free admission to screenings?
    • If you are active-duty military, a SNAP/EBT card holder, or a George Eastman Society member, please call Dryden Box Office manager Sheri Smith at (585) 327-4839 to reserve a ticket. When you check in at the theater, present your ID or George Eastman Society member card. 
  • Do I get to select my seats in advance? 
    • No. Ushers will seat all patrons. Ushers can take your seating preferences into account to some extent. Please note, we are limited in seating and not all seats will be available.

Amenities & Other FAQ

  • Is food or drink allowed in the theater?
    • No. We do not have concessions and do not allow food and drinks inside the theater. 
  • Will your café and store be open before or after films?
    • No; the Eastman Museum Shop and Open Face are open during regular museum hours and close at 5 p.m. They will not be open prior to film screenings.
  • Am I able to get up from my seat once the film begins?
    • Patrons will be able to leave their seats to use the restroom, but they must return to the same seat they left.