fbpx Welcome Back: Reopening the Eastman Museum | George Eastman Museum

Planning a visit? Timed tickets required for nonmembers.

The museum is open; however, capacities are limited. Learn more about our new health & safety procedures

Welcome Back: Reopening the Eastman Museum

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For information on hours and admission, click here.

We are excited to welcome you back to the Eastman Museum! In order to ensure all our guests have a safe and enjoyable experience, we have introduced some new guidelines and measures that prioritize the health of visitors and staff.

We continue to rely on guidance from the CDC, New York State Department of Health, and Monroe County Health Department to make operational decisions and adjustments as necessary. 

Contents:

Visiting During the Holidays
Masks & Your Health
Ticketing
Admissions & Entry
Changes in Experience
Accessibility
Research Appointments
Frequently Asked Questions

Visiting During the Holidays

Although some of our traditions may be a little different in 2020, the Eastman Museum is still bringing you many opportunities to celebrate the season with us.

Our annual displays will fill the museum with familiar cheer, and some new protocols will help ensure the health and safety of all our guests:

  • Timed Ticketing: To reduce crowds for health and safety, we’re implementing timed ticketing from November 6 through December 16.
    • Nonmembers must reserve tickets in advance at eastman.org/tickets.
    • Members and others receiving free admission (active-duty military, SNAP/EBT cardholders) do not need to reserve timed tickets. Just show your member card, military ID, or EBT/SNAP card at the Lipson Welcome Center when you arrive at the museum.
  • Auctions: See the gingerbread, wreaths, and trees in person and place your bids online! Use your own device at the museum or log on after your visit.
    • Winning bidders must be able to pick up their gingerbread, wreaths, and tabletop trees from the museum in person. We cannot ship these items.
    • Visit eastman.org/holidays for auctions and information.
  • Open Thursday Evenings: The museum will be open until 8 p.m. on Thursdays during Sweet Creations, November 12 and 19, and December 3 and 10. (The museum is closed Thanksgiving Day.)
  • Virtual 360 Mansion Tour: Not able to visit the museum for the holidays? See a virtual version of the historic mansion complete with holiday decorations, gingerbread creations, and decorative trees. (available beginning November 12). 
     

Masks & Your Health

  • Masks are required for all individuals over two years old; please bring one for each member of your party. Please note that no one will be allowed onsite without a mask.
    • Individuals under two years old must be in a stroller or carried by an adult at all times.
    • All visitors and staff members will be required to wear face coverings/masks inside the museum. Please note that no one will be allowed inside the museum without a mask.
    • Masks are required outdoors on museum grounds when it is not possible to maintain a distance of six feet from other parties.
    • If you are unable to wear one, we ask you come at a later date when masks are not required. 
  • By purchasing a ticket, you are affirming that on the day of your visit you will do a self-health check, confirming that you are healthy and do not have a temperature.
    • Please stay home if you or anyone in your party are exhibiting symptoms of COVID-19.
  • Social distancing will be in effect throughout the museum. We ask that you maintain proper social distance from other visiting groups and follow all posted signage onsite including floor markers and capacity limits.

Mask & Health FAQ

Ticketing

  • Advance tickets are required and may be purchased online at eastman.org/tickets.
  • During the ticket reservation process, guests will be advised that on the day of their visit that entry will be permitted only if:
    • No one in the party feels ill, has had any symptoms as recognized by the CDC in the past 14 days, has not traveled to a virus hotspot, or has been in close contact with anyone who has tested positive for COVID-19.
  • Members do not need to purchase advance tickets; new members who have not yet received their cards can check in without them at the Lipson Welcome Center.
  • The museum has a reduced visitor capacity to 25% and set limits in all gallery spaces, restrooms, and throughout the historic mansion.
  • Need help? See our instructions on how to purchase tickets:

Admissions & Entry

  • Guests will be greeted at the entry door to ensure they have pre-purchased their tickets and understand the requirement to wear a mask properly at all times when inside the museum as well as to practice social distancing.
  • One party will be permitted to approach the admissions desk at a time and one party will be permitted to wait six feet from the admissions desk. All other parties will remain outside the museum door and separated by six feet as indicated by physical markers along the brick walkway.
  • The coatroom will be closed. Guests will be encouraged to leave their coats and personal belongings in their locked vehicles.

Changes in Experience

  • Hand sanitizing stations will be provided for visitor use throughout the museum.
  • When possible, non-automatic doors and entryways will be push only.
  • Narrow paths throughout the museum will become one-way, with alternative routes available.
  • Capacity in each gallery will be posted on the gallery door. Staff will monitor the number of guests in each area and redirect guests, when necessary, to less dense spaces in the museum.
  • The Discovery Room and walk-in camera obscura will be closed for the foreseeable future.
    • Visitors can access family friendly and related activities online at eastman.org/kids.
  • Docent tours have been suspended for the foreseeable future and onsite interactives have been removed.
    • We encourage you to bring a mobile device or tablet to access these features of the museum using our expanded mobile tour, available at eastman.oncell.com.
  • All print materials (including maps, promotional cards, bulletins, and other items) will be temporarily removed and will be available digitally on the museum’s website or via the mobile tour at eastman.oncell.com.
  • Restrooms may be limited to one party at a time; please follow posted signs and social distancing markers.
  • The Eastman Museum Shop is open.
    • Capacity for the shop is limited to two individuals or one party.
    • Safety and payment procedures will be similar to those outlined in the admissions process.
    • Guests must wash or sanitize their hands before entering the store.
    • Guests are discouraged from picking up merchandise other than what they plan to purchase.
    • Reusable bags are not permitted at this time.
  • The Eastman Museum Café is open.
    • Traffic through the café is one way; please follow posted entry and exit signs. 
    • Masks must be worn at all times, except while you are eating or drinking at a café table.
    • All tables and chairs are sanitized after each use.
    • Seating has been spaced out to enforce social distancing.
    • We ask all guests to leave any refuse at the table when they are done dining; we clear the tables and sanitize after each use.

Accessibility

  • The elevator in the mansion will be operated by museum staff exclusively for those unable to use the stairs.
  • A limited number of wheelchairs are stored behind the doors to the light court and available by request only, with staff sanitizing the chairs before and after use.
  • For more information visit eastman.org/accessibility.

Research Appointments

Our collection research and study centers, and the Richard and Ronay Menschel Library, are temporarily closed to the public. You are welcome to contact each study center to plan a future visit: 

Frequently Asked Questions

Mask & Health FAQ

  • Will you require masks for visitors? 
    • Yes. According to the New York State executive order, face coverings must be worn in public. As a public location, we will require that masks be worn by all guests and staff when they’re in the museum.
  • Will the Museum provide masks if I don’t have my own? 
    • We ask that you please bring your own mask when you visit the Museum.
  • What if I don’t want to/can’t wear a mask? 
    • If you are not able to wear a mask for medical or health reasons, or are under the age of 2, we ask that you come to the museum at a later date. Individuals without masks, regardless of age or restrictions, will not be admitted to the museum.
  • Do I need to wear a mask while on the grounds or in the gardens?
    • Masks are required outdoors on museum grounds when it is not possible to maintain a distance of six feet from other parties.
  • Will temperature readings be taken at admissions? 
    • No, however we ask that you conduct your own self-health assessment to determine if you have a temperature.
  • Will social distancing be managed by individual or by party I’m visiting with? 
    • Social distancing will be by party (people you are visiting with). We will have signage to indicate spaces that have capacity requirements.

Ticketing & Admissions FAQ

  • When should I purchase my admission ticket?
    • We strongly suggest purchasing tickets in advance to ensure a contactless experience.
  • Do members need to reserve tickets in advance?
    • No, museum members need only present their membership card at the Lipson Welcome Center. If you do not have your card, our staff can look it up for you.
  • Will you have timed ticketing? 
    • No, however we are limiting capacity to 150 visitors at anyone time.
  • Can I purchase tickets in person? 
    • Yes, you can purchase tickets onsite however we strongly recommend buying them in advance online to reduce contact.
  • Will you accept cash? 
    • Electronic forms of payment help reduce touch points, but we will accept all forms of payment. 
  • Are you allowing tour buses right now? 
    • We are not allowing tour buses right now. We cannot allow entry to groups larger than 10 people.  
  • Will I be able to take a guided tour of the Museum? 
    • For now, all tours will be self-guided. We suggest you bring a tablet or smartphone to access the mobile tour at eastman.oncell.com.
  • Is there anything else I should know about the admissions process? 
    • We have installed plexiglass barriers at the Lipson Welcome Center to reduce contact.
    • Please follow social distancing markers that have been placed on the floor.

Space Changes & Getting Around FAQ

  • Are the research and study centers open?
  • Will your café be open? 
    • Yes, the Museum Café is now open. 
      • All tables and chairs are sanitized after each use.
      • Seating has been spaced out to enforce social distancing.
      • We as all customers to leave their items at the table when they are done dining; we will clear the tables and sanitize after each use.
  • Will the Museum Store be open? 
    • Yes, the full Museum Shop is now open. 
      • Capacity for the shop is limited to 1 guest.
      • Safety and payment procedures will be similar to those outlined in the admissions process.
      • Guests must wash or sanitize their hands before entering the store.
      • Guests are discouraged from picking up merchandise other than what they plan to purchase.
      • Reusable bags are not permitted.
  • Will you have any interactive displays? 
    • Nearly all touch elements in our displays have been removed or modified.  Any remaining touchpoints have enhanced and rigorous cleaning schedules.
    • Many of the interactives can be accessed via your tablet or smartphone at eastman.oncell.com.
  • Will the Discovery Room and walk-in camera obscura be open?
    • No, these experiences are currently not available.
    • Visit eastman.org/kids for printable activities, video tutorials and more activities you can enjoy at home.