fbpx Accessibility in the Museum | George Eastman Museum

Museum closed temporarily until further notice

Accessibility in the Museum

Everyone is welcome at the George Eastman Museum.

If you have questions about accessibility of the museum or our programs, please contact Kathy Connor at kconnor@eastman.org or (585) 327-4842.


  • A number of designated accessible parking spaces are available in two locations:
    • Main parking lot, across from the Museum Café
    • Small lot across from the barn, near the University Avenue entrance


  • To visit the museum (galleries and historic mansion):
    • Use the accessible main entrance near University Avenue
      • Includes a designated drop-off area for a person using a wheelchair or a walker
  • To visit the Dryden Theatre/Museum Café/Museum Store:
    • Use the accessible Museum Café & Store entrance, near the main parking lot


  • Four manual wheelchairs are available for visitor use within the museum
    • Use of the wheelchairs is free; first come, first served
    • Request a wheelchair at the Lipson Welcome Center (museum admissions desk)
  • Note: The interior route from the museum’s main entrance to the historic mansion is approximately a quarter of a mile.


  • Mansion elevator:
    • Accessible, but it is historic and has a weight limit
    • May not accommodate certain motorized scooters or wheelchairs; guests may request one of the wheelchairs available on-site (see Wheelchairs above)
  • 1989 building:
    • All public areas in the 1989 building are on a single floor
    • For researchers, workshop participants, and other guests visiting the library, study centers, and other secured areas of the museum, there is an accessible elevator


  • Accessible, multiple stall, men’s and women’s restrooms in three areas of the museum:
    • The Potter Peristyle
    • Between the café and the Dryden Theatre
    • Second floor of the mansion
  • Women’s restrooms in the Potter Peristyle and in the mansion have baby changing tables and chairs or benches for nursing

Service Animals

  • Service animals are welcome
    • If service animals are not identified as such, owners should show their ID cards to admissions staff
    • Water and food for service animals must be kept in sealed containers and used only in areas where food and drink are allowed in the museum
  • The museum follows the ADA regulations regarding service animals
    • Service animals are animals trained to perform specific tasks for an individual
    • Comfort, therapy, companion, or emotional support animals are not service animals as defined by the ADA and are not allowed in the museum

Individuals who are Blind/Low Vision

  • An audio tour is available by calling (585) 563-3496.

Individuals who are Deaf/Hard of Hearing

  • Self-guided tours
    • Printed transcripts of the mansion tour are available at the Lipson Welcome Center (museum admissions)
    • The mobile tour (at eastman.oncell.com) includes a text version of the mansion tour
  • ASL tours
    • Offered monthly on select dates—See upcoming dates here
    • Private tours may be scheduled by contacting tours@eastman.org or (585) 327-4838
    • Exhibition text can be requested before your tour date
  • Sign language interpretation is available upon request for any program
    • Contact Guest Services at tours@eastman.org or (585) 327-4838 at least two weeks in advance of the event
  • Closed captioning and subtitles
    • Interpretive videos throughout the museum have closed captioning
    • In the Dryden Theatre, screenings of films in languages other than English are presented with English subtitles

Non-English Tours

  • Printed information about George Eastman and the mansion and gardens is available in Spanish, French, German, and Chinese
    • Request a copy at the Lipson Welcome Center (museum admissions)