fbpx Accessibility in the Museum | George Eastman Museum

Planning a visit? Masks are required for unvaccinated visitors, including children 3 and over. Masks are optional for fully vaccinated visitors.

Learn more about our new health & safety proceduresAdvance tickets required for nonmembers.

Accessibility in the Museum

Everyone is welcome at the George Eastman Museum.

If you have questions about accessibility of the museum or our programs, please contact Kathy Connor at kconnor@eastman.org or (585) 327-4842.

For information about website accessibility, please visit our Website Accessibility Statement

Parking

  • Accessible parking spaces are conveniently located near the museum entrance, in the main parking lot off of East Avenue

Entrance

  • To visit the museum (galleries and historic mansion), Open Face (cafe), Museum Shop, and Dryden Theatre:
    • Use the accessible main entrance at the Thomas Tischer Visitor Center
      • Includes a drop-off area for a person using a wheelchair or a walker

Wheelchairs

  • Four manual wheelchairs are available for visitor use within the museum
    • Use of the wheelchairs is free; first come, first served
    • Request a wheelchair at the Lipson Welcome Center (museum admissions desk)

Elevators

  • Mansion elevator:
    • Accessible, but it is historic and has a weight limit
    • May not accommodate certain motorized scooters or wheelchairs; guests may request one of the wheelchairs available on-site (see Wheelchairs above)
    • The elevator in the mansion will be operated by museum staff exclusively for those unable to use the stairs. Staff will disinfect the elevator between uses.
  • 1989 building:
    • All public areas in the 1989 building are on a single floor
    • For researchers, workshop participants, and other guests visiting the library, study centers, and other secured areas of the museum, there is an accessible elevator

Restrooms

  • Accessible, multiple stall, men’s and women’s restrooms in three areas of the museum:
    • The Thomas Tischer Visitor Center
    • The Potter Peristyle
    • Second floor of the mansion
  • Women’s restrooms in the Potter Peristyle and in the mansion have baby changing tables and chairs or benches for nursing

Service Animals

  • Service animals are welcome
    • If service animals are not identified as such, owners should show their ID cards to admissions staff
    • Water and food for service animals must be kept in sealed containers and used only in areas where food and drink are allowed in the museum
  • The museum follows the ADA regulations regarding service animals
    • Service animals are animals trained to perform specific tasks for an individual
    • Comfort, therapy, companion, or emotional support animals are not service animals as defined by the ADA and are not allowed in the museum

Individuals who are Blind/Low Vision

  • An audio tour is available by calling (585) 563-3496.

Individuals who are Deaf/Hard of Hearing

  • Self-guided tours
    • Printed transcripts of the mansion tour are available at the Lipson Welcome Center (museum admissions)
    • The mobile tour (at eastman.oncell.com) includes a text version of the mansion tour
  • Closed captioning and subtitles
    • Interpretive videos throughout the museum have closed captioning
    • In the Dryden Theatre, screenings of films in languages other than English are presented with English subtitles

Non-English Tours

  • Printed information about George Eastman and the mansion and gardens is available in Spanish, French, German, and Chinese
    • Request a copy at the Lipson Welcome Center (museum admissions)