Accessibility in the Museum

Everyone is welcome at the George Eastman Museum.

If you have questions about accessibility of the museum or our programs, please contact Kathy Connor at kconnor@eastman.org or (585) 327-4842.

For information about website accessibility, please visit our Website Accessibility Statement. 

Parking

• Accessible parking spaces are conveniently located near the museum entrance, in the main parking lot off of East Avenue

Entrance

• To visit the museum (galleries and historic mansion), Open Face (eatery), Museum Shop, and Dryden Theatre:
  • Use the accessible main entrance at the Thomas Tischer Visitor Center
    • Includes a drop-off area for a person using a wheelchair or a walker

Wheelchairs

• Four manual wheelchairs are available for visitor use within the museum
  • Use of the wheelchairs is free; first come, first served
  • Request a wheelchair at the Lipson Welcome Center (museum admissions desk)

Elevators

• Mansion elevator:
  • Accessible, but it is historic and has a weight limit
  • May not accommodate certain motorized scooters or wheelchairs; guests may request one of the wheelchairs available on-site (see Wheelchairs above)
  • The elevator in the mansion will be operated by museum staff exclusively for those unable to use the stairs. Staff will disinfect the elevator between uses.
• 1989 building:
  • All public areas in the 1989 building are on a single floor
  • For researchers, workshop participants, and other guests visiting the library, study centers, and other secured areas of the museum, there is an accessible elevator

Restrooms

• Accessible, multiple stall, men’s and women’s restrooms in three areas of the museum:
  • The Thomas Tischer Visitor Center
  • The Potter Peristyle
  • Second floor of the mansion
• Women’s restrooms in the Potter Peristyle and in the mansion have baby changing tables and chairs or benches for nursing

Service Animals

• Service animals are welcome
  • If service animals are not identified as such, owners should show their ID cards to admissions staff
  • Water and food for service animals must be kept in sealed containers and used only in areas where food and drink are allowed in the museum
• The museum follows the ADA regulations regarding service animals
  • Service animals are animals trained to perform specific tasks for an individual
  • Comfort, therapy, companion, or emotional support animals are not service animals as defined by the ADA and are not allowed in the museum

Individuals who are Blind/Low Vision

• An audio tour is available by calling (585) 563-3496.

Individuals who are Deaf/Hard of Hearing

• Self-guided tours
  • Printed transcripts of the mansion tour are available at the Lipson Welcome Center (museum admissions)
  • The mobile tour (at eastman.oncell.com) includes a text version of the mansion tour
• Closed captioning and subtitles
  • Interpretive videos throughout the museum have closed captioning
  • In the Dryden Theatre, screenings of films in languages other than English are presented with English subtitles

Non-English Tours

• Printed information about George Eastman and the mansion and gardens is available in Spanish, French, German, and Chinese
  • Request a copy at the Lipson Welcome Center (museum admissions)