Accessibility in the Museum
Everyone is welcome at the George Eastman Museum.
If you have questions about accessibility of the museum or our programs, please contact Kathy Connor at kconnor@eastman.org or (585) 327-4842.
Parking
- A number of designated accessible parking spaces are available in two locations:
- Main parking lot, across from the Museum Café
- Small lot across from the barn, near the University Avenue entrance
Entrances
- To visit the museum (galleries and historic mansion):
- Use the accessible main entrance near University Avenue
- Includes a designated drop-off area for a person using a wheelchair or a walker
- Use the accessible main entrance near University Avenue
- To visit the Dryden Theatre/Museum Café/Museum Store:
- Use the accessible Museum Café & Store entrance, near the main parking lot
Wheelchairs
- Four manual wheelchairs are available for visitor use within the museum
- Use of the wheelchairs is free; first come, first served
- Request a wheelchair at the Lipson Welcome Center (museum admissions desk)
- Note: The interior route from the museum’s main entrance to the historic mansion is approximately a quarter of a mile.
Elevators
- Mansion elevator:
- Accessible, but it is historic and has a weight limit
- May not accommodate certain motorized scooters or wheelchairs; guests may request one of the wheelchairs available on-site (see Wheelchairs above)
- 1989 building:
- All public areas in the 1989 building are on a single floor
- For researchers, workshop participants, and other guests visiting the library, study centers, and other secured areas of the museum, there is an accessible elevator
Restrooms
- Accessible, multiple stall, men’s and women’s restrooms in three areas of the museum:
- The Potter Peristyle
- Between the café and the Dryden Theatre
- Second floor of the mansion
- Women’s restrooms in the Potter Peristyle and in the mansion have baby changing tables and chairs or benches for nursing
Service Animals
- Service animals are welcome
- If service animals are not identified as such, owners should show their ID cards to admissions staff
- Water and food for service animals must be kept in sealed containers and used only in areas where food and drink are allowed in the museum
- The museum follows the ADA regulations regarding service animals
- Service animals are animals trained to perform specific tasks for an individual
- Comfort, therapy, companion, or emotional support animals are not service animals as defined by the ADA and are not allowed in the museum
Individuals who are Blind/Low Vision
- An audio tour is available by calling (585) 563-3496.
Individuals who are Deaf/Hard of Hearing
- Self-guided tours
- Printed transcripts of the mansion tour are available at the Lipson Welcome Center (museum admissions)
- The mobile tour (at eastman.oncell.com) includes a text version of the mansion tour
- ASL tours
- Offered monthly on select dates—See upcoming dates here
- Reservations are strongly recommended—contact tours@eastman.org or (585) 327-4838
- Private tours may be scheduled by contacting tours@eastman.org or (585) 327-4838
- Exhibition text can be requested before your tour date
- Offered monthly on select dates—See upcoming dates here
- Sign language interpretation is available upon request for any program
- Contact Guest Services at tours@eastman.org or (585) 327-4838 at least two weeks in advance of the event
- Closed captioning and subtitles
- Interpretive videos throughout the museum have closed captioning
- In the Dryden Theatre, screenings of films in languages other than English are presented with English subtitles
Non-English Tours
- Printed information about George Eastman and the mansion and gardens is available in Spanish, French, German, and Chinese
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- Request a copy at the Lipson Welcome Center (museum admissions)